Refund Policy

This Refund Policy explains the terms and conditions under which LEVR ("we," "our," or "us") provides refunds for our virtual assistant services. This policy applies to all subscriptions, one-time services, and other payments made through our platform.

1. General Refund Principles

We strive to provide high-quality virtual assistant services and ensure customer satisfaction. Refunds may be available in certain circumstances as outlined in this policy. All refund requests are subject to review and approval based on the specific circumstances and terms of service.

2. Subscription Refunds

2.1 Monthly Subscriptions

For monthly subscription plans:

• First 7 Days: Full refund available if you cancel within 7 days of initial subscription
• After 7 Days: No refund for the current billing period, but you can cancel to prevent future charges
• Partial Refunds: Not available for partial months of service

2.2 Annual Subscriptions

For annual subscription plans:

• First 30 Days: Full refund available if you cancel within 30 days of initial subscription
• After 30 Days: Pro-rated refund may be available based on unused months, minus a cancellation fee
• Cancellation Fee: 10% of the remaining subscription value or $50, whichever is less

2.3 Subscription Cancellation

When you cancel a subscription:

• You will continue to have access to the service until the end of your current billing period
• No refund is provided for the current billing period unless you cancel within the refund window
• Future billing will be stopped immediately upon cancellation

3. One-Time Service Refunds

3.1 Completed Services

For completed virtual assistant services:

• Refunds are generally not available once work has been completed and delivered
• Exceptions may be made for material breaches of service quality or failure to meet agreed specifications
• Refund requests must be submitted within 14 days of service completion

3.2 Incomplete Services

If a service is not completed:

• Full refund available if we are unable to complete the service due to our error
• Partial refund may be available based on work completed if cancellation is due to client request
• No refund if cancellation is due to client's failure to provide necessary information or access

3.3 Service Quality Issues

If you are dissatisfied with service quality:

• Contact us within 7 days of service completion to discuss the issue
• We will work with you to resolve the issue, which may include revision, replacement, or refund
• Refunds are considered on a case-by-case basis for documented quality issues

4. Setup Fees and One-Time Charges

Setup fees and other one-time charges:

• Generally non-refundable once setup has been initiated
• May be refundable if setup cannot be completed due to our error
• Refund requests must be made within 48 hours of payment if setup has not begun

5. Refund Eligibility Criteria

To be eligible for a refund, the following criteria must generally be met:

• Refund request is made within the applicable time period specified in this policy
• Service has not been substantially used or consumed
• No violation of our Terms of Service or Acceptable Use Policy
• Payment was made directly to LEVR (not through a third-party reseller)
• Refund request is made by the original payer

6. Non-Refundable Items

The following items are generally non-refundable:

• Completed services that have been delivered and accepted
• Services used beyond the refund period
• Third-party fees (payment processing, bank fees, etc.)
• Custom development or specialized services that have been started
• Services canceled due to client's violation of terms
• Gift cards or promotional credits (unless required by law)

7. How to Request a Refund

7.1 Refund Request Process

To request a refund:

1. Contact us at info@levr.co or through your account dashboard
2. Provide your account information and order/service details
3. Explain the reason for your refund request
4. Include any relevant documentation or evidence

7.2 Refund Review

We will:

• Acknowledge your refund request within 2 business days
• Review your request and account history
• Respond with our decision within 7-10 business days
• Process approved refunds within 5-10 business days

8. Refund Processing

8.1 Processing Time

Once a refund is approved:

• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method when possible
• Processing time may vary based on your payment provider
• You will receive email confirmation when the refund is processed

8.2 Refund Method

Refunds are issued to:

• The original payment method (credit card, debit card, bank account)
• Your account balance (if requested and applicable)
• Alternative method if original method is no longer available (subject to verification)

8.3 Currency and Fees

Refunds are issued in:

• The same currency as the original payment
• Original amount paid (excluding third-party fees)
• Exchange rates may apply for currency conversions

9. Disputes and Chargebacks

If you are dissatisfied with our refund decision, please contact us to discuss your concerns. We prefer to resolve issues directly rather than through chargebacks. Chargebacks may result in account suspension and may affect your ability to use our services in the future.

10. Special Circumstances

10.1 Service Interruptions

If our service is unavailable for an extended period due to our error:

• We may provide service credits or refunds for the affected period
• Refunds are considered on a case-by-case basis
• We will notify affected users of any service interruptions

10.2 Billing Errors

If you are charged incorrectly:

• Contact us immediately to report the error
• We will investigate and correct any billing errors
• Full refunds are provided for confirmed billing errors

10.3 Duplicate Charges

If you are charged multiple times for the same service:

• Contact us immediately with details of the duplicate charges
• We will investigate and refund duplicate charges
• Refunds are processed within 2-3 business days for confirmed duplicates

11. Promotional Offers and Discounts

Refunds for purchases made with promotional codes or discounts are calculated based on the amount actually paid. If a refund is issued, the promotional value may not be transferable to future purchases.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be effective when posted on this page. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

13. Contact Us