Cookie Policy

This Cookie Policy explains how LEVR ("we," "our," or "us") uses cookies and similar tracking technologies on our website and platform (the "Service"). This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners. Cookies allow a website to recognize your device and store some information about your preferences or past actions.

We also use similar tracking technologies, such as web beacons, pixel tags, and local storage, which function similarly to cookies and are covered by this policy.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as:

• User authentication and login sessions
• Security features and fraud prevention
• Load balancing and website performance
• Remembering your preferences and settings
• Maintaining your shopping cart or service selections

These cookies cannot be disabled as they are essential for the Service to work.

2.2 Functional Cookies

These cookies enhance functionality and personalization by:

• Remembering your language preferences
• Storing your display preferences (theme, layout)
• Remembering information you've entered in forms
• Providing enhanced features and content

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service by:

• Collecting information about how you use our website
• Tracking which pages are most popular
• Identifying errors and technical issues
• Measuring the effectiveness of our content and features
• Understanding user behavior patterns

This information helps us improve our Service and user experience.

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Tracking your visits to our website and other websites
• Building a profile of your interests
• Delivering targeted advertisements
• Measuring the effectiveness of advertising campaigns

These cookies require your consent before being placed on your device.

3. Types of Cookies We Use

3.1 First-Party Cookies

These are cookies set by LEVR directly on our website. They are used to:

• Maintain your login session
• Remember your preferences
• Provide core functionality
• Analyze website usage

3.2 Third-Party Cookies

These are cookies set by third-party services that we use, including:

• Analytics Providers: Google Analytics and similar services to understand website usage
• Payment Processors: Stripe and other payment providers for secure transaction processing
• Customer Support: Tools that help us provide customer service
• Marketing Tools: Services that help us deliver and measure marketing campaigns

4. Specific Cookies We Use

The following table provides details about specific cookies we use:

Essential Cookies

• session_id: Maintains your login session (expires when you close your browser)
• csrf_token: Protects against cross-site request forgery attacks (expires when you close your browser)
• preferences: Stores your display and language preferences (expires after 1 year)

Analytics Cookies

• _ga: Google Analytics cookie used to distinguish users (expires after 2 years)
• _gid: Google Analytics cookie used to distinguish users (expires after 24 hours)
• _gat: Google Analytics cookie used to throttle request rate (expires after 1 minute)

Functional Cookies

• user_preferences: Stores your account preferences and settings (expires after 1 year)
• notification_settings: Remembers your notification preferences (expires after 1 year)

5. Managing Your Cookie Preferences

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites or all websites
• Block third-party cookies
• Set your browser to notify you before accepting cookies

Please note that blocking or deleting cookies may impact your ability to use certain features of our Service. Some functionality may not work properly if cookies are disabled.

5.2 Browser-Specific Instructions

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data

5.3 Cookie Consent

When you first visit our website, you may see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences

You can change your cookie preferences at any time by visiting our cookie settings page or contacting us.

6. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. As a result, we do not currently respond to DNT browser signals or mechanisms.

7. Local Storage and Similar Technologies

In addition to cookies, we may use other local storage technologies, including:

• Local Storage: Stores data in your browser that persists even after you close your browser
• Session Storage: Stores data temporarily during your browser session
• Web Beacons: Small invisible images that track when you open emails or visit pages
• Pixel Tags: Similar to web beacons, used to track user behavior

These technologies are used for similar purposes as cookies and are subject to the same privacy protections.

8. Third-Party Services

We use various third-party services that may set their own cookies. These include:

• Google Analytics: Website analytics and usage tracking
• Stripe: Payment processing and fraud prevention
• Customer Support Tools: Live chat and support ticket systems
• Email Services: Email delivery and tracking

These third-party services have their own privacy policies and cookie practices. We encourage you to review their policies to understand how they use cookies and your information.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Cookie Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our Service

Your continued use of the Service after any changes constitutes acceptance of the updated Cookie Policy.

10. Contact Us