Privacy Policy

At LEVR ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual assistant services and visit our website (the "Service").

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, business name, and password
• Complete onboarding: Business information, preferences, legal entity details, address, and other information necessary for service delivery
• Use our services: Job requests, task descriptions, files, messages, and other content you submit through our platform
• Contact us: Information provided in support requests, feedback, or other communications
• Make payments: Billing information, payment method details, and transaction history

1.2 Information Automatically Collected

When you use our Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent on pages, and navigation patterns
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Access times, dates, and pages viewed, as well as error logs and performance data
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Authentication providers (e.g., Google OAuth)
• Payment processors
• Analytics providers
• Business partners and service providers

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• To provide, maintain, and improve our virtual assistant services
• To match you with appropriate virtual assistants
• To process and fulfill your job requests and tasks
• To facilitate communication between you and your assigned virtual assistants
• To manage your account and provide customer support

2.2 Business Operations

• To process payments and manage billing
• To send administrative information, updates, and service-related communications
• To respond to your inquiries, comments, and support requests
• To conduct quality assurance and monitor service performance
• To enforce our terms of service and prevent fraud or abuse

2.3 Communication and Marketing

• To send you marketing communications (with your consent, where required)
• To notify you about new features, services, or changes to our policies
• To provide newsletters, updates, and promotional materials

2.4 Legal and Compliance

• To comply with legal obligations and regulatory requirements
• To protect our rights, property, and safety, as well as that of our users
• To investigate potential violations of our terms of service
• To respond to legal process, court orders, or government requests

2.5 Analytics and Improvement

• To analyze usage patterns and improve our services
• To develop new features and functionality
• To conduct research and analytics
• To personalize your experience

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Virtual Assistants

We share necessary information with virtual assistants assigned to your account to enable them to perform their work, including:

• Your name and business information
• Job descriptions, tasks, and related files
• Messages and communications
• Access credentials you authorize (for specific tasks only)

3.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Email and communication services
• Analytics and data analysis providers
• Customer support platforms

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

6.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

6.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and contractual obligations)

6.3 Objection and Restriction

• Object to processing of your information for certain purposes
• Request restriction of processing in certain circumstances

6.4 Marketing Communications

• Opt-out of marketing communications by clicking the unsubscribe link in emails or contacting us
• Manage your communication preferences in your account settings

6.5 Cookies and Tracking

• Manage cookie preferences through your browser settings
• Opt-out of certain tracking technologies (where available)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection, including through contractual clauses and other mechanisms as required by applicable law.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information we have collected (subject to exceptions)
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

10. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectify, or erase your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us